Frequency Asked Questions

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123

I need assistance! How can you provide it ?

We are happy to provide you all the support you need. Please take a look at the FAQs here, or feel free to call us at 2763 8888 or email us at customer@budgetstore.com.hk. Our Customer Service Team will do our best to help you out!

Any other channel to place my orders ?

You can also place order through our customer service by 2763 8888.

How do I change my mailing address or change my order ?

Please call us as soon as you can at 2763 8888 and we'll try to modify your mailing address. Your mailing address can be modified as long as your items have not left the warehouse. Please note however that we will not be able to apply on a coupon code or any further discounts after an order has been placed. If your items have not left the warehouse and you would like to change your order item, we can only cancel your existing order and offer you a store credit or refund to be used on an alternate purchase. (please noted that we are unable to cancel your order once parcel has been shipped) But do try calling us anyway, and we'll do our best to change it.

I have received an incorrect/missing/defective item in my order, what should I do now ?

We are very sorry that this happened! Our Quality Control Team try to ensure that all products are of a high quality and the right orders are delivered before they leave the warehouse. In the unlikely event that your item has a defect or has been delivered wrongly, please email us at customer@budgetstore.com.hk with the following information, and we will issue you a full refund, together with your shipping fee:

  • Order ID
  • What's wrong, i.e., incorrect order/missing item/defective product
  • SKU(s) of the Product
  • Filled return form attached.
  • If possible, please provide us photos of defective products so that we can process your returns sooner
I'm having problems ordering through your webstore. What can I do ?

Our webstore is best supported by Internet Explorer, Google Chrome, Safari and Mozilla Firefox. Please ensure that the browser you are using is up to date. If you are still experiencing difficulties, please call our Customer Services Team at 2763 8888 or email us as customer@budgetstore.com.hk.

The item I want is out of stock. What should I do ?

Although we try to have a stock level that will keep up with expected demand, certain items that are highly popular will run out of stock. Our focus is on keeping up with latest fashion trends and the items that we stock are only available while stocks last.

Please contact our Customer Service Team at customer@budgetstore.com.hk, who will attempt to source the item you desire from elsewhere at no additional cost, or to get in touch with our Style Team to find out a suitable alternative to the item you are seeking.

When can I expect new products to be listed on your webstore ?

We are constantly updating our product range as new fashion lines are released and as we stock new brands. Please see 'New Arrivals' to view the latest items we have in stock. Do subscribe to our newsletter as well to get the latest information on new arrivals!

How can I provide feedback about a product ?

We would love to get your feedback about our products! You can leave your feedback under the product review section on each product page, under the "feedback" pages that appears on our site, or send us an email at customer@budgetstore.com.hk.

What currency are the prices displayed in ?

All prices are default displayed in Hong Kong Dollars (HK$). You can also switch to Renminbi (CN¥) and US Dollars (US$).

Which payment method do you accept ?

We offer a two different payments methods :

  • PayPal
  • Alipay
What is PayPal ?

PayPal is a payment method for online purchases enabling buyers and businesses to send and receive money online. As of today, PayPal has over 100 million member accounts in 190 countries and regions. One advantage of using PayPal payment method is that it offers faster, safer and easier checkouts and promises to protect customers from revealing their credit card and other financial information to the merchant. For more information visit About Paypal.

How can I sign up for PayPal ?

You can sign up for a PayPal account here.

What should I do if I have question about my PayPal Account ?

Please contact PayPal customer service here for support.